| Manage your Customer Visit |
| and Drive Revenues |
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| What is Odysii's QMS? In 4 words - Premium Customer Visit Management! |
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Odysii’s QMS for cellular stores is a marketing software application that enables you to efficiently manage customer visits to your cellular store. This is achieved by combining state-of-the-art queue management capabilities with a powerful on-site marketing tool that delivers dynamic, on-site messages which entertain, inform and market upgrade/up-sell offers to your customers while they are queuing.
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By using Odysii’s QMS you can streamline customer service levels in your store and help direct customers to the right customer representative for their required service while freeing them to browse your wares instead of physically queuing. While your customers are waiting for service and looking at your products, Odysii leverages every second that your customers are on-site by exposing them to targeted marketing messages that are sure to maximize revenues.
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| How does it work? Time flies fast when you're having fun! |
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After choosing their requested service from the kiosk touchscreen, customers receive a queue number, which frees them from the need to physically wait in a queue to receive service. Queue numbers that are next in line to be serviced are displayed on LCD screens dispersed throughout your store to ensure orderly service provision.
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1. Customer types requested service and receives queue number segmented according to service
2. Odysii displays queue numbers receiving service on LCD screens dispersed throughout the store
3. Customers are free to shop for products while waiting for service
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While your customers are waiting, Odysii’s QMS displays targeted messages that entertain your customers and promote services and products that are relevant to specific customers. Odysii’s customer targeting is made possible through analysis of your client database and rules set, enabling on-site messages that are relevant to your clients and in-line with your business strategy. Odysii’s QMS also takes into account current waiting times to create messages which reduce perceived waiting times and minimize the customers’ feelings of frustration.
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| The Odysii Match N' Go Cellular Store solution will help you: |
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Deliver better service. Streamline service levels by dynamically responding to the real-time conditions in your store. Odysii enables you to monitor every service request at any given time and immediately respond to pressure by transferring service resources.
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Monitor and control teller resources. Odysii provides you with accurate measurements of teller actions and branch conditions for each teller, store, and for your entire chain. Monitor real-time data such as number of clients serviced per teller, average waiting time, average service time and more. This enables you to improve your organization through optimal allocation of resources.
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Increase production levels. Odysii's QMS provides you with the tools to efficiently manage the dynamic conditions at your store. By monitoring your employees' performance you can identify and eliminate inefficiencies, therby increasing produciton levels at your store.
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Drive revenues with in-store promotions. Enable your customers to browse your wares instead of physically queuing. By exposing your customers to targeted messages while they are browsing the products in your store and waiting for service, Odysii’s QMS increases the probability that your customers will purchase extra services and products.
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